1. How to get help?
If you have any queries or concerns, please do not hesitate to contact us via support ticket systems. You can easily create the ticket for your issue at any time here. We will be happy to answer you on:
Monday – Friday 8:15AM to 6:00PM UTC+7
Saturday: 8h15AM to 12:00PM UTC+7
2. Can I customize my private Printcart store?
Of course, Printcart.com is the customizable platform with our powerful core theme that helps you easily customize your store view.
3. How much does it cost to get the service?
We offer a number of different packages to fit your need. Learn more on our Pricing page, or contact us via firstname.lastname@example.org
4. What does Printcart do?
Printcart is the fully functional solution for running a printing business. We help printers streamline their companies and grow their sales. Besides, Printcart is a typical saas model. That means no installations, downloads, or backups necessary. You always have the latest and greatest version of Printcart. All you need is an internet connection.
5. Are you linked with any Marketing systems?
We are fully integrated with Vtiger CRM. Besides, we have also connected to mailchimp for marketing systems.
6. How do I accept payment from my customers?
You have a number of options to accept payment from your customers, including, PayPal, Stripe, Cash on Deslivery, Check Payment, and Direct bank transfer. Simply choose the one for your need.
7. How do I pay?
Now, you can pay with your credit card or PayPal for your plan. We will provide you more payment options in the next time.
8. Who is the software aimed for?
Printing solution provider, Print agency, factory management, brand maker, designer & trade printer, and sign printer.
9. Which languages and currencies are usable with Printcart?
Currently, you can use Printcart.com in English with multiple currencies. We will update other languages in the future.
10. Are SSL certificates available?
Yes! We have SSL certificates for Printcart.com and its subdomain. If you use your own domain names, you will have to purchase a certificate from a third party. We can help you set it up to use with your Printcart.com website.
11. Is my data safe & security?
Absolutely! The security and uptime of your store is our #1 priority. We only use the latest and most secure encryption, software, hardware and backup measures to protect your data.
12. Does Printcart have limits on order volume?
No. It is unlimited on order volume.
13. Do I need a web host?
No, Printcart.com is a fully hosted solution on all plans.
14. What products can I sell using Printcart?
Printcart.com supports so many kinds of product, including, custom printed product, simple product, virtual product, downloadable product, grouped product, etc. However, we will focus on product for web to print as custom printed product.
15. Are there any setup fees?
No, we don’t have any setup fees with any of our plans.
16. Are there any limits to the number of products I can sell?
Nope! We do not limit products, designs or storage space.
17. Can I use my own domain name?
Yes, you can. We provide a complimentary Printcart domain but you can use your own domain names for complete control over your brand.
18. Can I upgrade from Advance to Premium or Enterprise package?
Sure, can! Start with any plan and move up or down as your business and growth demands it.
19. Can I cancel the Printcart service?
Yes, you totally can. You can cancel your current service at Printcart.com anytime as you wish.
20. Do you offer a free trial?
We sure do! Every prospective Printcart.com client can try our powerful e-commerce solution FREE for 30 days!